International Hotel News

International News, Analysis and Background Reports of Worldwide Hotel Industry – in English

Die Rückkehr der Bettwanzen – Mit dem weltweiten Reiseverkehr sind die Parasiten zurück gekommen

Bettwanze: Immer häufiger in vielen Hotels verbreitet?

(Baierbrunn, 25. August 2013) Jahrzehntelang waren sie bei uns praktisch verschwunden. Doch jetzt machen sich in Deutschland wieder Bettwanzen breit, berichtet Dr. Carola Kuhn vom Umweltbundesamt. “Das liegt unter anderem am zunehmenden Reiseverkehr”, sagt die Forscherin im Apothekenmagazin “Senioren Ratgeber”. Einen Befall erkennt man etwa an schwarzen Kotspuren und Häutungshüllen. Wanzenstiche treten meist gruppiert und wie bei Flohstichen in Reihen auf. Wer einen Verdacht hegt, sollte sich an einen geprüften Schädlingsbekämpfer wenden.

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Vantage Hospitality Group Agrees to Acquire America's Best Franchising's Hotel Brands

Cleveland, 17 July 2014 – Vantage Hospitality Group today announced that it has entered into an agreement to acquire America’s Best Franchising, Inc.’s hotel brands – America’s Best Inns & Suites, Country Hearth Inns & Suites, Jameson Inn, Jameson Suites, Signature Inn, and 3 Palms Hotels & Resorts, and ABF’s license for the Budgetel Inns & Suites brand.

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J.D. Power Reports: Hotel Satisfaction Reaches Record High; Gen Y Guests Are More Critical But Not Necessarily Less Loyal

Westlake Village, California – 16 July 2014 – Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study released today. The study, now in its 18th year, measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; midscale full service; midscale; economy/budget; upper extended stay; and extended stay. Seven key factors are examined in each segment to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.

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CPI Hotels Expands into European Market with Recent Acquisition of Mamaison Hotels & Residences

CPI Hotels is expanding its activities in the Czech Republic and has also entered into the European market. The portfolio of one of the largest Czech hotel groups has, as of 1 July 2014, grown by the addition of Mamaison Hotels & Residences operating in the Czech Republic, Slovakia, Poland, Hungary and Russia. The current 18 hotels of the Buddha-Bar Hotels & Resorts, Clarion Hotels, Fortuna Hotels, Spa & Kur Hotels and brands will now be extended by Mamaison hotels in Prague and Ostrava – CPI Hotels becomes a new operator of Mamaison Hotel Riverside Prague, Mamaison Residence Belgicka Prague and Mamaison Business & Conference Hotel Imperial Ostrava. The hotel group will also receive an additional 7 hotels located in Bratislava, Warsaw, Budapest and Moscow under the management contract.

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300 Million Users: The Ritz-Carlton Leads The Luxury Conversation On LinkedIn With Launch of Thought-Leadership Series

The concept of thought leadership centers around leading a conversation and encouraging others to think differently, consider trends and form alternative points of view. The Ritz-Carlton Hotel Company has introduced a series on LinkedIn to lead the conversation about the luxury sector. With 300 million users — one third of whom are outside the United States — LinkedIn is the channel of engagement where the expertise of senior leadership to enlivened and connects them directly with consumers and businesses around the globe.

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A revolution in the hotel industry – hetras is looking for 30 developers

A hotel in the cloud? Although this might sound like science fiction, it’s actually for real. And this is because more and more hotels are picking up on the fact that technology is crucial to success – not only when it comes to reducing IT costs and drastically simplifying operations, but more decisively still, to create a unique experience for their guests. And it is precisely this kind of technology that software development companies like hetras in Munich are consistently working to progress. And they are looking for people. “Desperately so!” according to hetras CTO, Stephan Wiesener, to be precise.

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J.D. Power Reports: Marriott Rewards Ranks Highest in Overall Customer Satisfaction with Hotel Loyalty/Rewards Program

Marriott Rewards ranks highest among hotel loyalty/rewards programs with an overall customer satisfaction score of 707 on a 1,000 point scale, according to the inaugural J.D. Power 2014 Hotel Loyalty/Rewards Program Satisfaction Report released today. The report measures customer satisfaction by examining five factors (in order of importance): account maintenance/management (23%); ease of redeeming points/miles (22%); ease of earning points/miles (18%); reward program terms and ease of earning points/miles (16%); and customer service (5%).

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GBTA Study Identifies Top Business Traveler Concerns When On the Road: Majority of Road Warriors Have Encountered a Mishap While Traveling in the Past Year – 46% of Business Travelers are Not Offered Corporate Travel Insurance Policy

The Global Business Travel Association (GBTA) recently surveyed more than 500 business travelers in the United States and identified the top setbacks, disruptions and concerns travelers encounter while on the road. The GBTA study, Business Traveler Mishaps: The Real Risk of Business Travel, found that during the past 12 months, 75% of travelers encountered a mishap while traveling to their business destinations.

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Hotel transactions reach post downturn peak as Middle Eastern investors step up interest

London – March 3rd, 2014 – European hotel transaction volume in 2013 reached a new peak since the onset of the global financial crisis, signalling a comeback of the hotel real estate market. HVS reports that total transaction volume across Europe reached €7.7 billion in 2013, a 39% increase on the €5.6 billion recorded in 2012. The first quarter of 2013 accounted for more than half of the year’s total transaction volume, totalling €4.2 billion.

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Hotel Partners Africa Launches Recruitment Service

Hotel Partners Africa (HPA), the new consultancy formed by four pre-eminent consultants to the hotel industry in Africa – Trevor Ward and Vernon Page of W Hospitality Group, Mark Martinovic of Hotel Spec and David Harper of Leisure Property Services – has signed a partnership with Johannesburg-based Elevation Personnel to provide recruitment services to its clients.

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